¶ File Upload Prompts
As part of the purchase process for printed products, you may want your customer to upload artwork files to you or use a design-online tool to create a new artwork file
For each product you create in wp2print, you can configure whether the system will prompt the user to upload a file or not. The behavior is controlled by the dropdown variable "File Upload source" in the "File upload" tab.
There are 5 alternatives. The table below summarizes the different behaviors for each of the different "File source" alternatives:
| File source | Buttons displayed in product page | Button action |
|---|---|---|
| No upload required | Add to cart | User directed to Cart |
| Customer uploads file | Upload artwork | User shown pop-up window to upload file |
| Design online | Design online | User directed to design online system |
|
Customer uploads file |
Upload artwork Design online |
User shown pop-up window to upload file OR User directed to design online system |
| Photo editor | Upload file | User shown pop-up window to upload image file |
¶ Timing of File Upload prompt in workflow
For each product, you can choose either of 2 alternative ways that wp2print can prompt your customer to upload files. The alternatives are:
- Prompt customer to upload files in product page
The customer will see button labeled "Upload your artwork". When the customer clicks this button, the customer will see a pop-up window that allows the customer to select the artwork files to be uploaded. - Prompt customer to upload files in cart page
In the product page, the customer is not prompted to upload files. Instead, the customer sees a button "Add to cart". When the customer clicks the button "Add to cart", the customer is taken to the "cart" page. The "cart" page will display a button "Upload files"
| File upload prompt | Advantages | Disadvantages |
|---|---|---|
| Prompt in product page | The file upload page is integrated directly into the purchase flow so your customer cannot easily skip over the file upload step | No distinction between artwork files and database files |
| Prompt in cart | Customer can explicitly be prompted to upload "Artwork" files and then "Database" files | Higher likelihood that the customer skips the file upload step and completes the purchase with no files uploaded. |
You can limit the maximum number of files customers can upload for each product and you can limit the types of files customers can upload as shown below:
¶ Upload Later
With certain products, you will want to allow for the case where the customer may not yet be prepared to upload files to you as part of the order. In the File source tab of the product configuration page, there is a checkbox with label "Allow upload later".
When the checkbox "Allow Upload later" is enabled, then the product page will display a button "Upload later". If the customer clicks the button "Upload later", then the product will be added to the shopping cart without prompting the customer to upload any files.
If the customer has chosen the option Upload Later, then, after the purchase process is complete, the customer has 3 different methods to upload the artwork files for the order:
1. In the order confirmation page, which is the final page in the checkout process, your customer will see a prompt to upload the artwork files for the order as shown below:
2. In the order confirmation email that the customer receives after placing an order, your customer will see a prompt to upload the artwork files for the order as shown below:
3. Via the Orders Missing Files page which is accessible in My Account page, your customer will see a prompt to upload the artwork files for any orders that do not yet have artwork files as shown below:
